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Frens Jan Rumph
Profile: I am a researcher, technical consultant and software engineer based in Holland. I have specialized in Charging, Accounting and Billing architectures. From both a technical point of view (IETF, 3GPP, etc) and a business point of view (TM Forum, GBA).
Main interests: Telecom, Charging, Accounting, Billing, Service Orientation, Software Architectures, Software Engineering
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Orga Systems Convergence Program announced
Orga Systems, a vendor of convergent real-time billing products, has announced the launch of the Orga Systems Convergence Program, described by company officials as a “one-stop shop” for telecom billing and CRM processes.
It comprises a product portfolio by Orga Systems and selected partners, offering what the Organians call “an end-to-end product,” with “professional services for consulting, product design and software integration” included in the package.
“With our one-stop-shop product we offer telecommunication providers the possibility of covering all areas of the billing chain with us as a central partner,” said Rainer Neumann, CEO, Orga Systems GmbH.
“Pre-integrated for Customer Relationship Management (CRM) is Selligent’s product,” Orga officials say, adding that “all requirements of bill handling are covered by Group 1 Software. Business Objects takes care of the reporting requirements. WeDo technologies complements the concept in regards to TAP roaming, and Basset Labs completes the product package with interconnect billing. Additional partners will follow soon.”
A couple weeks ago Orga Systems chose CRM specialist Selligent as a preferred partner for its product portfolio. By expanding its flagship billing system OPSC Gold with a fully-fledged CRM product, Orga Systems hopes to approach telecom operators with an integrated offer covering marketing, sales, billing and customer service needs.
Selligent X@ CRM suite will be integrated into OPSC Gold to cover billing and CRM. Basically, it looks like this partnership agreement is a way for Orga Systems to become a one-stop shop vendor for telecom operators.OPSC Gold allows convergent prepaid and postpaid charging. With this product, operators can launch pricing plans with flexible payment options while maintaining real-time credit control.In the CRM business for over 15 years, Selligent has developed IT and communication products. Selligent emphasizes “rapid implementation” and “high level of user adoption” when pitching its CRM system. “Telecom operators need to maintain first-class relationships with their customers, provide optimal service quality, quickly respond to all customer enquiries and launch marketing campaigns in a very short time in order to achieve a competitive advantage and to guarantee high customer satisfaction,” says André Lejeune, CEO of Selligent.
Frens